First, we have a dedicated quality manager with straight-line access to the CEO. Not a production manager that handles quality as a side job, but a dedicated quality manager. They have one purpose: evaluate the flow of production for quality pitfalls, formally problem solve to eliminate the pitfalls through proven best practices, and then be relentless in demanding accountability from all personnel from the CEO on down.
Second, we have a robust employee quality training program, including expansive video-based training that every new hire must complete before walking onto the fabrication floor.
Third, we’ve invested significantly in new equipment – from CNC machining centers used to precisely cut large-format glass, to end-of-line scanners that verify dimensions, ensure flatness, and control iridescence throughout the glass while detecting microscopic surface imperfections.
When it comes to glass, the human senses only go so far in controlling extremely tight tolerances and perceived imperfections. To provide a smooth look on tempered glass, to eliminate iridescence, to ensure fit, to deliver a product that will last, you need to continuously invest in new equipment. We do.
Quality differentiates one glass fabricator from the next. And we are all in.